Verification
Badge status, document re-uploads and credential audits for tutors and institutions.
- Verification is normally completed within 24 hours.
- Rejected documents can be re-submitted from your dashboard.
Help Centre
Support When You Need It
Answers on bookings, payments, verification, live classes and certificates — plus a real phone number staffed by our team in Kasaragod, Kerala.
Support hours: Monday to Saturday, 9 AM – 6 PM IST
Browse help topics
Payments & wallet
Deposits, escrow holds, refunds, payouts and GST invoices.
- Refunds credit to your wallet immediately on approval.
- Bank withdrawals take 3–7 working days.
Live classes
Joining sessions, audio and video issues, whiteboard and recordings.
- Recordings appear within a few minutes of a class ending.
- Verified platform failures are refunded in full.
Certificates
Issuance, verification IDs and sharing your credentials.
- Every certificate carries a unique verification ID.
- Credentials remain verifiable long term.
Account & profile
Login problems, role changes, parent-child linking and data requests.
- Parents can link and monitor a minor's account.
- Data access or deletion requests go to grievances@arividam.com.
Trust & safety
Report conduct issues, off-platform payment requests or misuse of recordings.
- Child-safety reports are actioned within 24 hours.
- Escrow funds in a dispute are held until the case closes.
Frequently asked questions
Still need a hand?
Call us, send an enquiry, or escalate directly to our Grievance Redressal Officer if something needs formal review.